Customers that elect not to have a tech support plan can purchase hours of tech support. We will respond to all tech support requests in a reasonable time frame but customers with a tech support plan have first priority. Rates vary depending on whether you need support during normal days and hours or on off days and hours.
Prices for tech support during normal office hours without a plan are as follows: (Click here for urgent tech support rates.)
15 minutes $35.00
30 minutes $55.00
1 hour $90.00
1.5 hours $135.00
2 hours $160.00
4 hours $300.00
8 hours $560.00
16 hours $1,040.00
Tech support hours must be purchased and paid for in advance and are billed in 15 minute increments. Customers without a support contract will be asked to pay for 30 minutes of support via PayPal before support is given. Customers are billed both for the response time as well as any time needed to research and solve the problem.
Note: Any unused time can be save to use in the future which lowers the price per hour. If less time is used and you wish we can refund the difference at the shorter's time rate.
Off Hours Urgent Tech Support Without A Support Plan
(Click here for normal tech support rates.)
Prices for urgent tech support during non-office hours and weekends without a plan are as follows:
15 minutes $50.00
30 minutes $80.00
1 hour $135.00
1.5 hours $195.00
2 hours $250.00
4 hours $480.00
8 hours $880.00
16 hours $1,600.00
Tech support hours must be purchased and paid for in advance and are billed in 15 minute increments. Customers without a support contract will be asked to pay for 30 minutes of support via PayPal before support is given. Customers are billed both for the response time as well as any time needed to research and solve the problem.
Note: Any unused time can be save to use in the future which lowers the price per hour. If less time is used and you wish we can refund the difference at the shorter's time rate.